Choosing a Headset Tier

Deploying Audio Devices based on persona leverages a tiered structure, matching worker profiles to three logical headset budgets.

Tier 1: Entry Level

Designed for employees with low-to-moderate call volumes who primarily work from a designated desk. These are robust, wired models focused on core audio clarity, durability and noise cancellation.

• Typical Users: Back-office, enterprise hybrid workers, and contact centre.
• Key Models: EPOS IMPACT 100, Jabra Evolve 20, Yealink UH34.
• Focus: Tangle-free cords, reliable dynamic microphones, lightweight builds.

Tier 2: Mid Level

The sweet spot for hybrid workers who divide time between home and office. These devices offer enhanced acoustic isolation, all-day comfort, and flexible boom mics.

• Typical Users: Customer success agents, sales consultants, hybrid office workers.
• Key Models: EPOS IMPACT 400 ANC, Jabra Evolve2 50, and Yealink UH37.
• Focus: Noise cancellation, all-day comfort, and pleasant communication.

Tier 3: High Level

Designed for professionals whose roles depend entirely on clear, uninterrupted communication. These units house premium materials, multi-mic AI audio processing, and maximum active noise cancellation.

• Typical Users: C-suite executives, high-density contact center agents, finance managers.
• Key Models (Wired): EPOS IMPACT 700, EPOS IMPACT 800, and Yealink UH48.
• Key Models (Wireless): Jabra Evolve2 75, Logitech Zone Wireless 2, and Yealink BH74.
• Focus: Advanced adaptive ANC, full visual busy-lights, multi-device charging hubs.